For over 12 years DRS Services USA, Inc. has demonstrated the unique ability to retain and recapture customers in thousands of offices throughout the United States. Although founded in response to healthcare providers looking to reconnect with their patients, we have applied the same passion and success to many other industries looking to focus on the customer experience. We can say, without hesitation, we have earned the reputation for being a true partner, committing ourselves to understanding your brand and representing your organization with integrity. And because our agents are paid hourly, not on commission, they can truly focus on the quality of the call, not just the quantity.
Our extensive training program prepares our agents to enhance your customer’s experience with live, personal attention following a preapproved script to walk your customers through a customized quality experience. Our contact center maintains the highest quality standards with an extensive five-level compliance program, which includes recording every inbound and outbound call and daily coaching/monitoring.
Growing your business through retention is our specialty. Our services are flexible, with each campaign tailored to meet individual client needs. We maintain all data in accordance with strict HIPPA regulations, regardless of industry, and never use or exploit customer data, making DRS a partner you can trust.
Please consider this an open invitation to visit our facility. We strive to maintain a family-feeling in our 11,000-square foot facility located in beautiful Scottsdale, Arizona. The DRS team looks forward to welcoming you. With over 350 days of sunshine, any time is a great time to visit us!