DRS Services USA, Inc. (DRS) is a customer service center that develops partnership programs with healthcare providers to both enhance the patient experience and increase revenue by reconnecting with past-due patients. Since 2006, we've helped medical and dental offices turn unused hours into more income and greater patient care by scheduling preventative, well care and follow-up office appointments. Scheduling all patients to clinics, seminars and special events helps to bring the patient traffic back into your office and promote your business. Contacting patients following a recent visit reinforces your commitment to your patients and helps identify patient satisfaction levels or concerns over service issues – allowing for continual improvements while increasing patient loyalty.
Growing Your Practice through Retention
We have worked with thousands of offices throughout the United States and can demonstrate our value though testimonials and case studies. In all program development, we contact the patients that you already have, even if you have not seen them in years, for these are your most important focus – both in terms of care and revenue. The growth of your business depends on not just the development of new business but the retention of your current customers. And because our connections are with past-due patients, the resulting appointments generate above-average revenue.
Trustworthy Service Tailored to Your Practice Needs
Our services are flexible, with each campaign tailored to meet individual client needs. We maintain all data in accordance with HIPPA regulations and never use or exploit patient data, making DRS a partner you can trust.